With our years of experience with Metaquotes we can cover all your support needs from establishment, monitoring, maintenance and we even provide disaster recovery programs.
Whether you need help getting set up, have a one-off project you need assistance with or want ongoing support, we have you covered.
- MT4/MT5 Server: full initial installation and deployment
- Setting up of admin/manager ids and onboarding of WL clients
- Setting up of groups, securities and symbols for traders within a WL and for new WLs as well and ensuring optimum usage of the same keeping in mind the limitations of the MT4 server with regard to number of groups/symbols etc.
- Setting up of rebates for each group and security keeping in mind the type of symbol and also the value of the pip for each symbol to ensure that payouts are within range and also alerting the client about any such issues in the allocation of rebates to ensure maximum profitability to the client.
- Setting up of spreads for each group and each symbol keeping in mind the rebates that are paid out and ensuring that client profitability is not affected and raising any alarm with regard to the same.
- MT4/MT5 existing server migration
- Transferring of MT4 open positions, trading history, account information, symbol configuration, and group settings among different MT4/MT5 servers.
- Server management, including configuration, plug-ins, data feed install and upgrade
- Setup of your Watchdog/Backup Server, DataCenter Server, Disaster Recovery Server
- Windows server setup and maintenance
- Server maintenance, including restart and update, data backup, archive and download
- Install software patches, updates
- Install software upgrades
- Perform system and server reboots
- General server maintenance
- Server monitoring, including running status, health check and stale quote detection/alert
- 24×5 Monitoring of server
- Monitor and Maintain server uptime
- Monitor server event logs for potential problems
- Monitor server disk space
- Check backups are running properly
- Perform Backup test
- Document Software and hardware changes
- Fully supported disaster recovery program and data restoration
- Raise & Follow up support requests with 3rd party providers
- Develop tools and plugins
We keep in close contact with our clients and let them know of any potential issues